Frequently Asked Questions

Only your doctor can prescribe the most suitable product for you. He or she is familiar with your pathology and your history, and regularly discusses matters with you. He is therefore in the best position to answer all your questions about the most suitable product.

Thuasne products are medical devices. As such, you should speak to a healthcare professional, who is the only person authorised to supply you with the product or change its size.

All our product ranges are available on our website at this address. Paper catalogues are available from our distributors.

Most of our products are machine washable at 30°C. However, we advise you to consult the care pictograms on the label of each of our products. If hand-washing is recommended, use a non-detergent soap, rinse thoroughly with lukewarm water, wring out with gentle pressure and dry the product flat away from any source of heat. We encourage you to create an account on our website, where you can find all the information you need about caring for your products.

When used properly, all our textile and silicone items come with a 6-month guarantee.
Thermometers are guaranteed for 2 to 3 years, depending on the model.
Blood pressure monitors are guaranteed for 5 years.
Small medical equipment (cane, walker, toilet lift, etc.) is guaranteed for 1 year.
Our anti-bedsore products are guaranteed for 1 to 3 years, depending on the model.

The instructions for each product are available on our website. To find it, go to the page dedicated to the product and click on the button ‘’download the leaflet‘’. If you can't find it, fill in the form on the contact page or call us and we'll send you a new leaflet by e-mail or post. Link to the product list page.

We have a dedicated made-to-measure range. Ask your pharmacist, orthopaedist or physiotherapist, who will take specific measurements and draw up a quotation on request.

If you need to adapt the product to your needs, you can ask for advice on selection in the nearest medical shop cooperating with us. Our sales representatives are also there to help you. Please contact us by e-mail or telephone regarding the above subject.

Our products are manufactured in accordance with European standards. They do not have certificates as these are not compulsory.

Hello and thank you for contacting us.

You can obtain our products from your pharmacist or your usual healthcare professional, who will be able to advise you on the solution best suited to your condition and your needs. Thank you.