Frequently Asked Questions

Thuasne products are medical devices subject to reimbursement by the Caisse Nationale d'Assurance Maladie. As such, they must be sold by a healthcare professional who will also provide you with all the medical advice related to their use. We therefore recommend that you seek advice from a pharmacy, orthopaedic surgeon or physiotherapist near you.

Our products are available from all pharmacies and orthopaedic surgeries. These healthcare professionals will be able to advise you on the product best suited to your needs. In the event of immediate unavailability, any order validated with us by your healthcare professional before 3pm will be delivered by Thuasne to the same point of sale the following day.

Thuasne products are medical devices. As such, you should speak to a healthcare professional, who is the only person authorised to supply you with the product or change its size.

The price including VAT shown on the box corresponds to the amount reimbursed by Social Security. It is not the retail price.

All our product ranges are available on our website at this address. Paper catalogues are available from our distributors.

Most of our products are machine washable at 30°C. However, we advise you to consult the care pictograms on the label of each of our products. If hand-washing is recommended, use a non-detergent soap, rinse thoroughly with lukewarm water, wring out with gentle pressure and dry the product flat away from any source of heat. We encourage you to create an account on our website, where you can find all the information you need about caring for your products: link to user account.

Only your doctor can prescribe the most suitable product for you. He or she is familiar with your pathology and your history, and regularly discusses matters with you. He is therefore in the best position to answer all your questions about the most suitable product.

When used properly, all our textile and silicone items come with a 6-month guarantee.
Thermometers are guaranteed for 2 to 3 years, depending on the model.
Blood pressure monitors are guaranteed for 5 years.
Small medical equipment (cane, walker, toilet lift, etc.) is guaranteed for 1 year.
Our anti-bedsore products are guaranteed for 1 to 3 years, depending on the model.

The instructions for each product are available on our website. To find it, go to the page dedicated to the product and click on the button ‘’download the leaflet‘’. If you can't find it, fill in the form on the contact page or call us and we'll send you a new leaflet by e-mail or post. Link to the product list page.

We have a dedicated made-to-measure range. Ask your pharmacist, orthopaedist or physiotherapist, who will take specific measurements and draw up a quotation on request.