Frequently Asked Questions

If you need to adapt the product to your needs, you can ask for advice on selection in the nearest medical shop cooperating with us. Our sales representatives are also there to help you. Please contact us by e-mail or telephone regarding the above subject.

Our products are manufactured in accordance with European standards. They do not have certificates as these are not compulsory.

Hello and thank you for contacting us.

You can obtain our products from your pharmacist or your usual healthcare professional, who will be able to advise you on the solution best suited to your condition and your needs. Thank you.

Thank you for contacting us. We only sell products from our Sport range online. I invite you to contact your nearest health professional or pharmacy to find all our products directly. Please do not hesitate to contact us if you have any further questions. Thank you and have a nice day.

Throughout the world, ‘made in Thuasne’ is based on a demanding quality policy; Thuasne has always chosen excellence out of respect for the patient. If you think your product has a defect, don't hesitate to discuss it with the healthcare professional from whom you purchased it. We will work with him or her to validate various control points depending on the product concerned.

Customer satisfaction and the quality of our products are priorities for the Thuasne Group. Your feedback is therefore essential. In order to be able to assist you in the best possible way and find a solution quickly, we need some additional information. Go to the ‘contact’ page of our website and send us your first and last name, your telephone number, the name of the place where you bought the product and, if possible, a photo of the label (front and back) on the product. All these details will enable us to assist you as quickly as possible.

If the product you have does not suit you, you have 14 days to return it to us if it comes from our website. If it is a medical device from a pharmacy, the pharmacy's return policy applies. In this case, you should check with your pharmacist.

Hello and thank you for contacting us. Thuasne products are manufactured at 17 industrial sites across Europe, North America and Africa, with a significant presence in France, particularly in Saint-Étienne (Loire) and Heyrieux (Isère). Thuasne controls the entire production chain, which guarantees that our products are designed, manufactured and distributed using technologies that we control completely.